Frequently Asked Questions

Everything you need to know about booking with The Event Plug.

Is a deposit required?

Yes — a 50% non-refundable security deposit is required to secure your date. The remaining balance is due on the event day before setup begins. Rescheduling is allowed based on availability.

When is setup and cleanup?

Setup typically occurs on the event day at least 2 hours before your start time, so everything is ready when guests arrive. Cleanup is usually the next day by 10:00 AM, but we'll work around your schedule.

Do you have insurance?

Yes, we're fully insured. If your venue requires a Certificate of Insurance, we can provide one in advance — just let us know when you book.

Do you provide tables and chairs?

Most of our party packages include tables and chairs or floor cushions as described. Additional tables and chairs can be rented upon request — just ask when booking.

Do you offer custom themes?

Absolutely! You can choose any theme at no additional cost. If you have a specific vision, we'll bring it to life with matching décor, colors, and accessories.

Is there a delivery fee?

Delivery is free within 15 miles of Atlanta, GA. Beyond that radius, a delivery fee will be added to your custom quote based on distance.

Do we need to wash linens before pickup?

No washing is required on your end! All materials, linens, and equipment are thoroughly washed, sanitized, and disinfected before and after each use.

How far in advance should I book?

We recommend booking at least 2-3 weeks in advance to secure your preferred date, especially during peak seasons (spring and summer). Last-minute inquiries are always welcome — we'll do our best to accommodate!

What areas do you serve?

We're based in Atlanta, GA and serve the surrounding metro area. Free delivery is included within 15 miles, and we can travel further for a small delivery fee.

Still have questions? We're happy to help.